Originally posted on February 9, 2022 @ 6:29 am
Orders that are too late or never arrive are eligible for at least a partial refund from Uber Eats. The company does its best to ensure that everyone has a smooth experience using the platform, but sometimes mistakes are made. When that day comes, it’s important to know how to get your Uber Eats refund process started.
The UberEats refund process starts with order cancellation and takes one to five business days. If the restaurant does not start processing your order, you will receive a full refund. To request a refund after delivery is complete, you need to use the Uber Eats app or call customer support.
In this article, we will cover everything you need to know about Uber Eats refunds, from canceling your order to starting the refund process and returning these funds to your account. When to expect
How To Get a Refund on Uber Eats
To begin the refund process, the user must cancel the order. Canceling your order is easily done within the Uber Eats app. The sooner the order is canceled, the better chance you have of getting a full refund. Otherwise, you may only be refunded the delivery charge.
There are only a few cases in which the customer receives a partial or full refund.If the customer cancels the order immediately after placing the order, this is their best condition for a refund.
their best bet for a refund.
The other circumstances when you can get a refund from Uber Eats are if:
- The driver didn’t deliver the food
- The order is wrong
- You have missing items in your order
- The delivery driver shows up long after the ETA
While you may not always receive a refund, these are some of the reasons that are known to work for past clients. In most cases, you need to talk to customer support before starting a refund.
However, if they can confirm that the restaurant never received an order, they may not even need to talk to you before issuing a refund.More often than not, though, more communication is needed.
Here’s how you can initiate the refund process on Uber Eats after the delivery is complete:
- Open the app and go to the order details section
- When in the order details section, you will find the name of the delivery driver. Click on the person’s name and fill out the responses to leave a comment.
- Rate your order, the driver, and delivery experience
- Click one of the options to describe what was wrong with the delivery
- Insert your comment
- Press “submit”
After completing these steps, your complaint is submitted, and the refund process begins. In most cases, Uber Eats will still pay the delivery driver for the job.
That is why they rarely issue a full refund. When they are released, they come straight out of the restaurant payments.
If you wish to initiate a refund before delivery, you must start by canceling the order. Once you’ve canceled the order in the app, it’s best to call the restaurant to confirm the cancellation.
If the restaurant does not know about the order when you make the call, you will probably receive a full refund.
How Long Does Uber Eats Take to Refund?
The Uber Eats refund process can take up to one to five business days before you see it reflected in your bank account since the refund was issued. The waiting time depends on which bank you have. Some people see their money back in a few minutes.
The waiting time for your refund varies greatly. That’s why Uber Eats can’t promise you a refund within five days.
You can also check your weekly statement in the app to confirm your refund. However, you can see it reflected in your bank account first, as the statement can sometimes take up to two weeks.
There are things you can do to speed up the process, including canceling orders. As mentioned, this should always be the first thing you try to do.
Then, follow up with rating your experience and call the restaurant before contacting customer support. It is also recommended that you check your emails to confirm that the refund process has started.
It may be best to call customer service every day until you receive this confirmation email, just to confirm that they have started the process.
You can also call your bank to see if there are funds available. Even if they are not yet available in your account, bank representatives can see if the funds are being processed.
Can You Get a Refund for Uber Eats Pass?
If you choose to cancel your Uber Eats Pass membership between cycles, you will not receive a refund. You will continue to use the account until the end of this billing cycle, and then the payments will stop. Refunds are given only in exceptional cases.
An unusual case involves a refund if one forgets to cancel before the end of the trial. Many people call customer service saying they forgot to cancel their trial and did not mean to buy Uber Eats Plus. More often than not, the customer will receive a refund in this case because it was an accidental purchase.
All other refund attempts are also made through customer service. Whether or not a refund is issued depends primarily on whether you want a refund, how long ago you paid, and how many months you want to return the membership.
Generally, refunds are issued only to those who paid within 24 hours of making the call. You are also unlikely to receive a refund for more than a month.
Is There a Limit for Uber Eats Refunds?
Generally, each account is allowed two refunds per month without further investigation by the Customer Service Department. If that person starts requesting a refund for each order, it is possible that the account may be blocked, or at least prevented from requesting a refund in the future.
Uber Eats wants to make sure the customer always has the best experience. When a customer calls for a refund, they always check the person’s order history to determine which order the user is referring to.
The customer service representative can also see how many times you have requested a refund in the past. If you have received multiple refund requests, the representative will likely try to get to the bottom of why a large refund was necessary.
What If Your Uber Eats Delivery Is Late?
Food that was never delivered or was not delivered even after the estimated time of delivery is likely to be returned. However, Uber Eats can’t do much about replacing the ETA as it depends heavily on how busy the restaurant is at the moment.
Delivery estimates vary when the driver gets in his car due to traffic. Ordering during rush hour makes it more likely that the customer will have to wait a long time.
The ETA changes in real-time after the delivery driver picks up the food. It’s always a good idea to take a screenshot of the ETA whenever it changes. If you want to get a refund for how late the delivery is, it’s best to have photo evidence to prove how the experiment went.
How to Cancel Your Uber Eats Order
Canceling your order on Uber Eats can be done easily within the app. All the customer has to do is go to the list of their recent orders, which is located in the Orders tab. Once you select the order and open the details, you can cancel the order.
Some people try to call the restaurant to cancel their order. While this is a great backup plan to ensure you get a refund, it’s always a good idea to start canceling yourself using the app.
Here are the steps to canceling your order using the Uber Eats app:
- Open the app
- Click the Orders icon to open your Recent Orders List
- Open the Order you want to cancel
- You’ll see a button that says “Cancel Order”, click that
- Click “Cancel Order” again when the new window pops up for confirmation
If you cancel your order after the restaurant started preparing it, you may not be able to get a full refund for the order.
For those who have a valid reason for a refund and cancel their order immediately, the refund process is relatively easy. There is a chance that you will need to talk to a customer service representative to move things forward, but you will receive at least a partial refund. Uber Eats wants to do everything they can to make sure, including the experience of getting a refund.