Contact Uber Eats Customer Service By Phone, Chat, and More

Originally posted on March 7, 2022 @ 4:36 am

Uber Eats is changing the way it handles customer service. This year, they’ve adopted a progressive approach to moving to a customer support team focused on live chat instead of the traditional phone support line. Live chat is not the only way to help them, but it is proving to be one of the best options. Serve Robotics delivery for Uber Eats

Contact Uber Eats Customer Service By Phone, Chat, and More
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You can contact Uber Eats customer service by live chat, social media, email, or by navigating to their help page. Normally, you can call Uber Eats Customer Service at 800-253-9377, but they do not currently offer it. Live chat and Twitter Uber Eats are the most effective ways to contact customer support.

Uber Eats may be one of the only companies out there that do not currently offer customer service phone support. However, they are one of the only companies that have proven that they do not necessarily need a support phone number to offer the best customer support.

How Do I Speak to Someone at Uber Eats?

You can talk to someone on Uber Eats by calling the Uber Eats customer service number, (800) 253-9377. However, their customer service line is currently closed.It is not clear why this happened or when it will return. Now they encourage you to check their help center and talk to a representative there.

Not surprisingly, finding their customer service number was difficult. When I called the number, I was sent to the Uber Eats Help Center.

A few years ago, then-Uber Eats customer service representative Daniela Sawyer described the support number as the most commonly used way to contact customer service through customers, drivers, and restaurants.

He also called it a timely service, not to mention it gives people peace of mind when trying to get help from other people.

According to their website, drivers can still contact customer service by phone.If you are a driver, you can follow these steps to speak to an Uber Eats customer service representative:

  1. Open the Driver App
  2. Tap the “Menu” icon
  3. Tap “Help”
  4. Find the issue you’re experiencing
  5. For some of these issues, there is an option for you to call the customer support line

However, most of them – if not all – send customers, drivers, or restaurants to the FAQ page or link them to a representative via chat.

Does Uber Eats Have Live Chat?

Whether you contact Live Chat Support on the Uber Eats website or mobile app, the process is usually the same. You are first sent to their help page. And once you navigate through the options to the category that suits your needs, you’ll be redirected to the live chat conversation that suits you.

You can reach the Help Page on the Uber Eats website here. Within the app, you will need to:

  1. Open the app
  2. Tap the “Menu” tab
  3. Tap the “Help” option

The app and website Help Page both have four main topics for customers to choose from:

  • Help With An Order
  • Account and Payment Options
  • A Guide to Delivery & Pickup
  • Pass Information

Depending on which option you click on, you will be presented with several sub-headings. These subheadings are all possible questions that have been asked of Uber Eats in the past.

As a result, Uber Eats has improved this page to answer all questions to the best of its ability. Some issues require discussion with a representative, so the customer or driver is referred to a live chat support team. This process is the primary way to access Uber Eats live chat support.

It should also be noted that according to Sawyer, live chats usually start with a response to the chatbot which can then be transferred to a human representative if required.

She also mentioned that the transition is so seamless that the other party often doesn’t notice it.

Can You Contact Uber Eats on Social Media?

Uber Eats is on social media, and you can connect with them via Instagram, Facebook, and Twitter. If you want the best chance of getting an answer, contact them via their Twitter page (Uber_Support). You may need to contact them a few times, but this is still an effective way to contact their support team.

Uber Eats are mentioned in tweets all day long. So, don’t be discouraged if they don’t respond to your first tweet.

Try to mention them again before leaving your social media support team. When you get the answer, they are helpful in answering the questions and providing guidance.

You must have an account to contact Uber Eats customer service by phone or live chat, but social media is a bit different. Their Twitter handle appears publicly on their help page (Uber_Support).

Because of this, you may be slow to respond because literally, anyone can contact them via Twitter. Whether you’re a customer, a driver, or a restaurant, social media can be a quick and effective way to find answers to your questions.

However, if the response time is delayed, you are encouraged to try their phone number or live chat support.

What Is Uber Eats Customer Service Email?

Uber Eats customer service email is [email protected], drivers, and restaurants can contact customer support via email whenever they want. It may take a day for them to respond, but email support is private and makes sure you have a written copy of how to fix it if your problem occurs again.

Drivers can also use the [email protected] email, but the email address to help restaurants is [email protected] Sawyer, a Los Angeles resident, and former Uber Eats correspondent, said users often use email support to escalate an issue they feel is not resolved. This is usually the last form of support when the client has no place to turn.

How to Use Uber Eats Help Page

Using the Uber Eats Help Page is user-friendly and efficient. You have four options to choose from first. From there, you navigate to the subheadings until you find someone who best rates your issue. The page will then answer your question directly or open a live chat for you.

The four main topics on the Help Page are:

  • Help With an Order
  • Account and Payment Options
  • A Guide to Delivery & Pickup
  • Pass Information

As for Uber Eats drivers and merchants, the main help page has a few more options designed to help drivers and merchants as efficiently as they do to their customers.

All users, drivers, and restaurants/merchants can contact the help page directly on their Uber Eat app. The page is easily located under the “Menu” tab for all parties.

Sawyer finds the help page useful because of the search option.It allows customers, drivers, and restaurants to find accurate and personalized results for their queries to better assist them.

Plus, it’s a great tool for answering most of the questions that pop up on a daily basis.

What Is the Best Way to Contact Uber Eats?

The best way to connect with Uber Eats is through their live chat. They almost never give their customers, drivers, or restaurants an option other than to check out the FAQ page. Even when using the app, live chat is one of the only options offered to users and drivers.

It is clear that Uber Eats places great emphasis on this type of customer support. Most people generally prefer live chat customer support anyway.

Uber Eats is taking the initiative to become one of the first companies to make this type of support its core method and is still doing so.

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Conclusion

Customers, drivers, and traders all need a little help from time to time. Uber Eats is committed to its customer service, and they make sure that customer issues are resolved in a timely manner and with minimal effort.

Their help page and live chat are very effective. People hardly realize that Uber Eats doesn’t have a phone support line right now!

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